In today’s app economy, part-time work just isn’t what it used to be.
Once upon a time, a part-time job at a supermarket would have meant spending hours behind a cash register. These days, a part-time grocery job could mean spending hours in your car waiting for an order to come in — and not necessarily getting paid for that time.
As Instacart, a grocery delivery app that pairs customers with personal shoppers, continues to increase in popularity, some employees at the much-hyped startup are speaking out about what it’s really like to do their jobs. Their experiences raise a number of questions about what the future holds for increasingly popular apps that offer on-demand services, from car rides to vacation rentals to home cleaning.
Instacart employs 4,000 personal shoppers, who work in 15 cities around the country. Shoppers receive a digital shopping list from customers and then pick out those items at a local grocery store, before showing up at the customer’s door with the goods. In return, the shoppers are “compensated based on a formula that factors in the number of orders per shift and the number of items per order,” according to a company spokeswoman. “During busy shifts, shoppers can earn $20 or more an hour depending on tips.” The company’s website says shoppers “make up to $25 an hour.”
When shifts aren’t busy, several employees said their minimum hourly base pay was $10, and that their typical hourly pay usually hovered around that figure. Instacart declined to confirm whether it offers base pay, and some Instacart workers told HuffPost they are not offered an hourly guaranteed wage.
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“Eventually these companies’ brand comes from consistent high quality, and that rests almost entirely in the hands of freelance workers,” Sundararajan said. “It’s simply smart capitalism to have a healthy workforce of people motivated to work for you.”
Raman, the Instacart manager, told HuffPost the company does “try to incorporate feedback [from shoppers] into all the improvements we make in the business.”
He said the company formed a “shopper happiness” team late last year, which provides support to workers through a shopper hotline that’s available 18 hours a day. The team is also responsible for shopper roundtables to inform how the company’s software is designed, as well as shopper parties and other get-togethers.
Hunter Stuart contributed to this story from New York.
