Which airports offer the world’s best customer service?

Airports Council International (ACI) offers the answers to that one, having just announced its 2014 Airport Service Quality Awards.

To obtain its results, ACI — a non-profit organization based in Montreal with 580 members operating 1,650 airports in 179 countries and territories — surveys passengers in global airports for their views on 34 key service indicators.

These include airport access, check-in, security, airport facilities, food and beverage and retail.

The responses are used to determine the top worldwide performing airports.

“Airports are more than simply points of departure and arrival,” says Angela Gittens, director general of ACI World, in a statement.

“They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success.”

Europe: Pulkovo International Airport, St. Petersburg, Russia

Latin America-Caribbean: Las Americas International Airport, Santo Domingo, Dominican Republic

Middle East: Queen Alia International Airport, Amman, Jordan

North America: San Antonio International Airport, Texas, U.S.

For the full list of winners, visit the ACI website.

CNN