Why Warby Parker Bought A Customer A Round Of Drinks

Tess Johnson was pretty upset when she showed up at a Warby Parker in Atlanta last Tuesday to pick up her new glasses frames. Her car had been stolen earlier that day, and she found herself sharing the tale with the retail employees in the store. Days later, Johnson opened her mailbox to find a Warby Parker envelope containing a $20 gift certificate to a local bar.

“Everyone was so empathetic,” Johnson, 25, who works at Atlanta ad agency Blue Sky, told The Huffington Post of the Warby Parker staff. “I felt like they were on my level. It brightened up my whole week after such a crappy thing happened to me.”

It may sound simple, but at least for Johnson, it seems to have worked.

“Yeah, I’ll probably be a return customer,” she joked.

The Huffington Post